Updated September 2026: in 2022 I explained why I kept using AirPods Pro I suspected were affected by Apple's free replacement programme for units made before October 2020: Covid travel restrictions made visiting a store difficult. I have rewritten it into a guide to Apple's service programmes and how to use them.
I bought my AirPods Pro soon after launch. Apple later announced a service programme for some units made before October 2020 that developed sound problems, offering free replacement. I suspected mine were affected but kept using them for over a year, partly because Covid restrictions made a store visit impractical.
What was the AirPods Pro service programme?
Apple found that a small percentage of AirPods Pro units made before October 2020 could develop crackling or static, or lose active noise cancellation. It offered free service for affected earbuds for a limited period after purchase. Programmes like this have end dates, so waiting too long can mean missing out.
How do you know if a device qualifies?
- Check Apple's Service Programs page for your product.
- Compare the described symptoms with what you notice.
- Contact Apple Support or an Apple Authorised Service Provider, who test the device.
Do you have to visit a store?
Not always. Apple Support can arrange mail-in service, and authorised service providers in many Indian cities handle programmes. Travel restrictions like those in 2021 are exactly when mail-in is useful.
Is it worth using a device you suspect is faulty?
It is usually safe, but the programme window can close. Having it checked early costs little and avoids paying for a repair later.
How do you prepare for service?
Note the symptoms, keep your purchase receipt, update the firmware and try Apple's troubleshooting steps first, such as resetting. Service staff may ask whether you have done these.
What if the programme has ended?
Ask anyway. Apple sometimes helps with issues covered by an expired programme, especially if the fault started while it was active. If not, AppleCare+ or an out-of-warranty replacement for a single earbud is an option.
Where do you hear about programmes?
Apple lists them on its support site. Checking once a year for devices you own is a simple habit.